Symptoms

When trying to select a certificate in the administration tools you find that the expected certificate is not available in the drop down list.


 


Cause

The certificate may not be available for one of the following reasons.


  • The certificate is not installed in the certificate store for the service account running the XIA Configuration Client service.



  • The certificate is not installed in the Personal store.



  • The certificate does not support the Client Authentication (1.3.6.1.5.5.7.3.2) enhanced key usage.



  • The certificate does not have the corresponding private key.




Resolution